PAIA

This page is our manual under the Promotion of Access to Information Act 2 of 2000 (PAIA), explaining how to request access to records held by All Things Us.

Last updated: 20 October 2026

1. About All Things Us

All Things Us is a small family-run online store in South Africa selling floral, handmade and gift products.

2. Contact details of the Information Officer

• Information Officer: [Insert name]
• Postal and physical address: [Insert business address]
• Email: info@allthingsus.co.za
• Telephone: [Insert telephone number]
• Website: this website

3. The Information Regulator's guide

A guide on how to use PAIA is available from the Information Regulator at inforegulator.org.za. It explains your rights and how to make a request.

4. Records that are available without a request

This website, including our product information, policies and contact details, is available to the public without a formal request.

5. Categories of records we hold

• Customer records: account details, orders, returns, enquiries and rewards activity.
• Supplier and trading records.
• Financial and tax records.
• Employment and contractor records.
• Website and security records.

Access to these records may be refused on the grounds set out in PAIA, for example to protect the privacy of another person or commercial confidentiality.

6. How to request access

• Complete the prescribed request form (Form 2) available from the Information Regulator's website.
• Send it to the Information Officer using the details above, with enough information to identify you and the records you want, and your preferred form of access.
• We will respond within 30 days of receiving the request, and may extend this once by a further 30 days where the law allows.

7. Fees

A request fee and an access fee may be payable as set out in the PAIA regulations. We will tell you the amount before we process your request.

8. Remedies

If your request is refused, you may complain to the Information Regulator or apply to court, as provided for in PAIA.

9. Processing of personal information

We process personal information as explained in our Privacy Policy, including the purposes, the categories of people the information relates to, and the people we share it with. You can ask us to correct or delete your personal information at any time.

10. Availability of this manual

This manual is available on this website and on request from the Information Officer.