Delivery Info

We deliver anywhere in South Africa, door to door, with The Courier Guy.

How delivery works

• Once your payment is confirmed we pack your order and hand it to The Courier Guy, usually within 1 to 3 working days. Made-to-order and personalised items can take longer; any extra time is shown on the product page.
• Delivery normally takes 2 to 4 working days after dispatch. Remote areas can take longer.
• Someone needs to be available to receive and sign for the parcel.

Delivery costs

• The delivery fee is calculated at checkout from the weight of your order and your province.
• Standard delivery is free on orders over R1,000 (after discounts), and whenever a free-shipping promotion or voucher applies to your order.
• All prices include VAT.

Tracking your order

When your parcel is handed over we add the tracking number to your order. Sign in and open Track your order at any time to see its progress.

Delivery address

Please check your address carefully at checkout. We can't be responsible for parcels sent to an incorrect or incomplete address supplied by you. If a parcel is returned to us we will contact you to arrange re-delivery, which may be at your cost.

Damaged or missing parcels

Please check your parcel when it arrives. If it is damaged, or hasn't arrived within a reasonable time, contact us within 48 hours (with photos if it is damaged) and we will make it right.

Delays

Public holidays, weather, strikes and other events outside our control can delay couriers. We will do our best to keep you informed and will help trace any parcel that is late.

Questions?

Email info@allthingsus.co.za or use the Contact us page when you are signed in.